Cancellation & Refund
To ensure customer & employee safety against COVID-19, our teams are working remotely and we are committed to servicing your queries. We'll not be able to ship your orders during Lockdown. So please bear with us. Refunds will not be processed during this period.
Sorry for the inconvenience! We urge you to stay home to stay safe!
Cancellation Policy :
- If you want to cancel the order before your product has been dispatched, we will initiate the refund after deducting a nominal charge of 5% of the order value within 24-48 business hours after receiving the cancellation request.
- If your product has been dispatched or delivered to you then we will refund the amount after deducting the shipping charges levied on your order.
- No Cancellation On Pre-Order products and orders made during special occasion/offer or emergency like COVID-19 crisis. If you still want to cancel, we will deduct payment gateway charges.
Please call us or send us an email at [email protected]
or send return request through our portal to cancel your order.
You must return in its original and proper packaging with company seal, for a refund.
We will not accept any type of damage/defective, seal broken or wrong product from customers for cancellation or return/refund of products.
Return / Refund Policy :
- A return can be created at item level and if you have ordered multiple items, you can initiate a return/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
- You must return the Product's in its well & proper, original Packaging with Company Seal for a full refund.
- We will not entertain any complaint of any order after 7 (Seven) days from the date of delivery of the order
If you have received an item that is damaged/defective or wrong, just email us at the earliest at [email protected]
or send return request through our portal for return your order.
We will refund the amount after deducting the charges if applicable
We will refund within 3 to 5 working days from application date if it requires to refund. It can take upto 7 working days to reflect in your account (original source) after refund.
For express products, images are indicative only. Though we try our level best to deliver as per the image shown. We reserve the right to substitute the products with equal or higher value in case of non-availability of the desired product. No refund/ re-delivery claim in this respect will be entertained.
In case of a return/refund, we process the refund once the products have been received and verified at our warehouse.