FAQ

Frequently Asked Questions


Q. Do you collect and store my credit card information?

A. No. We do not collect and store your credit card information. During the purchasing process, you will enter your credit card information directly into the form posted by the credit card payment gateway. Hence, all your credit card information will be collected and secured by the credit card payment gateway directly, in the most secured way.


Q. How do you store my contact information that I enter during the purchasing process?

A. All customers’ contact information, choice of products and delivery date entered at the Delivery Information Form during the purchasing process are stored in our secured merchant server database. All the printouts for record purpose are securely kept.


Q. How do I Cancel an Order?

A. Please call us or send us an email at care@vedantcomputers.com to cancel your order.


Q. Are there any cancellation charges?

A. If you cancel your order before your product has been dispatched, we will refund the amount after deducting a nominal charge of 10% of the order value. If your product has been dispatched then we will be unable to entertain any request for cancellation of order.


Q. What are your substitution policies?

A. For express products, images are indicative only. Though we try our level best to deliver as per the image shown. We reserve the right to substitute the products with equal or higher value in case of non-availability of the desired product. No refund/ re-delivery claim in this respect will be entertained.


Q. What recourse do I have in case I receive a defective/ damaged/ wrong item?

A. If you have received an item that is damaged/defective or wrong, just email us at the earliest at care@vedantcomputers.com . You must return the item unopened and in its original packaging, for a full refund. We will not entertain any complaint of any order after 7 (Seven) days from the date of delivery of the order.


Q. What is the mode of refund?

A. We will refund the amount after deducting the charges if applicable through NEFT (National Electronic Funds Transfer).


Q. How many days it will take to refund?

A. We will refund within 10 to 15 working days from application date if it requires to refund.


Q. What are the delivery and COD charges?

A. Absolutely Free Shipping for KOLKATA on order over Rs 5,000 and other than KOLKATA a nominal shipping fee levied according to weight & shipping zone of delivery. No Cash on Delivery (COD) service is available right now.


Q. How much time will it normally take for the consignment to reach?

A. The estimated shipping time (in business days i.e. excluding public holidays and Sundays) is mentioned against every item and may vary from item to item. The shipping time mentioned refers to delivery in those areas covered by reputed couriers through which we send our consignment. In case a reputed courier does not cover a particular remote location then we will send the consignment by speed/registered post through the Indian Postal Services, which may take 1-2 weeks depending upon the location. With every order, we will send you an email containing the details of the order placed by you.


Q. Where do you deliver?

A. For courier products, we deliver across India across all locations served by reputed courier companies. Currently, we do not deliver outside India.


Q. Who will deliver the products?

A. We process the delivery only through reputed couriers. For KOLKATA orders, our team will deliver the product same day if you order before 12 Noon.


Q. How do I know that my order is confirmed?

A. Once your order is confirmed, you will see a confirmation page displaying a unique Order ID, a listing of the item(s) you have ordered and the shipping address. In addition, you will receive an email and message confirming your order details. You will also be notified when we dispatch the item(s) from our warehouse with the respective tracking details.


Q. Can I send the Order to a different Address other than the registration Address?

A. Yes, you can send the Order to an Address different than the Registration Address. You will be given an option to send the Order to a New Address, on the Shipping Address Page after adding the Product to the Cart.


Q. Is there any minimum order value that I need to order?

A. No. You can order as much or as little you want from our stores. At Vedant Computers Sales Pvt. Ltd., we believe that all orders, irrespective of their values are equally important.


Q. I'm looking for a product that is not listed on your website. Can you help?

A. If a product is not listed on our website, it does not necessarily mean that we do not have it in stock. If you're looking for a product that is not listed at https://www.vedantcomputers.com, please e-mail us at  care@vedantcomputers.com . We will try to put the product for sale online and send you an email notification as soon as possible.


Q. How safe is it to shop online with a credit card?

A. At https://www.vedantcomputers.com, it is safe to use your credit card to make payment for your order. https://www.vedantcomputers.com uses the latest encryption technology to ensure that information is transmitted from your browser to our servers safely over the Internet on a Secure Socket Layer (SSL) link. All your personal information like user name, passwords, transaction history is encrypted so that they cannot be read as it travels over the Internet. Further, at https://www.vedantcomputers.com, we do not collect any credit card information. All credit card details are processed directly at the bank payment gateway and as such you can be rest assured.


Q. How safe is my personal information with https://www.vedantcomputers.com?

A. At https://www.vedantcomputers.com, we are committed to protecting your personal information with us. For more details, please do read our Privacy Policy.


Q. When are returns not possible?

A. There are certain scenarios where it is difficult for us to support returns. Write to us at  care@vedantcomputers.com in case you want to raise a dispute. Vedant Computers Sales Pvt. Ltd. looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from Vedant Computers Sales Pvt. Ltd. for settling the dispute.

  • Return request is made outside the specified time frame
  • Product is damaged because of use or Product is not in the same condition as you received it
  • Any consumable item that has been used or installed
  • Products with tampered or missing serial numbers
  • Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.